Delete your data

Request removal of your RankLuma account or business information.

Last updated: 17 October 2026

Request deletion

Email support@rankluma.app with the subject “RankLuma data deletion request”. Send it from your account email if possible. Tell us whether you want your whole account deleted or only a particular business and its associated records.

Do not send your password, recovery codes, Google access tokens or identity documents with your initial request. We will ask only for the information reasonably needed to verify the request. An agency should specify which authorised client records are affected.

What happens next

We verify your authority and remove or de-identify the requested account, saved profiles and associated workspace records that are no longer needed. We explain any information that must be retained for a specific legal obligation, security issue or dispute. We normally respond to UK data-rights requests within one month, subject to lawful extensions and exceptions. Backup copies expire through provider backup cycles rather than being instantly erased.

Disconnect Google

You can independently revoke RankLuma's access through your Google Account connections. This stops future authorised access but does not erase details already saved in RankLuma. Request their deletion separately using the email above. Deleting RankLuma data does not delete your Google Account, Google Business Profile or a public directory listing.

Archiving is different

The Archive option removes a business from your active workspace list but keeps its records. Clearing browser storage or signing out also does not delete server records. See the privacy policy for your rights and retention information.